Title III Technical Assistance: Resources for State & Local Governments and People with Disabilities

General · ADA Business Briefs · ADA Business Connection: Expanding Your Market · Child Care Centers · Education · Effective Communication · Eligibility Criteria · Health Care · HIV/AIDS · OPDMDs · Physical Access · Pools · Service Animals · Testing Accommodations · Ticket Sales ·; Web Access

General

Guidance on When "Long COVID" May Be a Disability Under the ADA, Section 504, and Section 1557
This guidance explains that long COVID can be a disability under Titles II and III of the Americans with Disabilities Act, Section 504 of the Rehabilitation Act of 1973, and Section 1557 of the Patient Protection and Affordable Care Act. This guidance also provides resources for additional information and best practices. (2021)

Questions and Answers about the Department of Justice’s Final Rule Implementing the ADA Amendments Act of 2008
This 10-question Q&A is intended to give readers a broad overview of the changes in the ADA regulations resulting from the ADA Amendments Act of 2008. (2016)

ADA Update: A Primer for Small Business | PDF
An illustrated guide to help small businesses understand the requirements of the 2010 ADA regulations. (2011)

ADA Requirements: Effective Date and Compliance Date | PDF
This publication describes the effective date and several different "compliance dates" — dates by which entities covered by the ADA are required to comply with the revised provisions of the Department's rules that were issued in 2010. (2011)

Fact Sheet: Highlights of the Final Rule to Amend the Department of Justice’s Regulation Implementing Title III of the ADA
This one-page document summarizes some of the changes made to the Title III regulation in 2010. (2011)

ADA Guide for Small Businesses | PDF 
This 15-page illustrated guide presents an overview of some basic ADA requirements for small businesses that provide goods and services to the public. It provides guidance on how to make their services accessible and how tax credits and deductions may be used to offset specific costs. (2007)

Reaching Out to Customers with Disabilities
This online course explains how the ADA applies to businesses in 10 short lessons. Putting these lessons into practice will help you to better comply with the ADA and welcome a whole new group of customers to purchase your goods, products, and services. (2005)

Video: “Ten Small Business Mistakes”
This video identifies common mistakes that small businesses make when trying to comply with the ADA and explains the law in common sense terms. (2004)

Americans with Disabilities Act Guide for Places of Lodging: Serving Guests Who Are Blind or Who Have Low Vision
A 12-page publication explaining what hotels, motels, and other places of transient lodging can do to accommodate guests who are blind or have low vision. (2001)

Title III Technical Assistance Manual | Supplement 
An 83-page manual that explains in lay terms what businesses and non-profit agencies must do to ensure access to their goods, services, and facilities. Many examples are provided for practical guidance. (1993, 1994)

ADA Business Briefs

Short publications explaining specific ADA issues that are designed to be printed and distributed to employees.

Communicating with People Who are Deaf or Hard of Hearing in Hospital Settings  | PDF (2003)

Communicating with Guests Who are Deaf or Hard of Hearing in Hotels, Motels, and Other Places of Transient Lodging | PDF (2003)

Assistance at Gas Stations | PDF (2002)

ADA Business Connection: Expanding Your Market

Short publications that present information on the ADA and customers with disabilities.

ADA Business Connection: Introduction to the Americans with Disabilities Act (2002)

Maintaining Accessible Features in Retail Establishments | PDF (2009)

Maintaining Accessibility in Museums | PDF (2009)

Accessible Information Exchange: Meeting on a Level Playing Field | PDF (2009)

Gathering Input from Customers with Disabilities | PDF (2007)

Customers with Disabilities Mean Business (2006)

Accessibility Benefits Older Adult Customers | PDF (2006)

Accessible Customer Service Practices for Hotel and Lodging Guests with Disabilities | PDF (2006)

Building a Diverse Customer Base | PDF (2006)

Tax Incentives for Business | PDF (2005)

Child Care Centers

Commonly Asked Questions about Child Care Centers and the Americans with Disabilities Act | En Español
This publication explains how the requirements of the ADA apply to child care centers. (1997)

Education

ADA Requirements: Testing Accommodations | PDF 
This document provides technical assistance on testing accommodations for individuals with disabilities who take standardized exams and other high-stakes tests. (2015)

Guidance to Health-Related Schools Regarding Hepatitis B Discrimination
A joint letter from the Department of Justice, Department of Health and Human Services, and the Department of Education, providing an update on the CDC’s recommendations regarding the participation of students with hepatitis B in medical, dental, nursing, and other health-related programs. (2013)

Joint "Dear Colleague" Letter: Electronic Book Readers
A joint letter from the Department of Justice and the Department of Education explaining schools may not require the use of an emerging technology when the technology is inaccessible to individuals with disabilities. (2010)

Effective Communication

Questions and Answers about the Department of Justice’s Final Rule Under Title III of the ADA Requiring Movie Theaters to Provide Closed Movie Captioning and Audio Description
This document provides questions and answers about the Department’s rule regarding movie theaters’ obligation to provide appropriate auxiliary aids and services for people with hearing or vision disabilities. (2016)

ADA Requirements: Effective Communication | PDF
This seven-page publication provides guidance on the Department’s regulations relating to communicating effectively with people who have vision, hearing, or speech disabilities. (2014) 

ADA Update: A Primer for Small Business | PDF
An illustrated guide to help small businesses understand the requirements of the 2010 ADA regulations. (2011)

ADA: Know Your Rights — Returning Service Members with Disabilities | PDF | En Español
This 28-page booklet is designed to provide military service members who have been seriously wounded while serving a basic understanding of their rights under the ADA and where to turn for additional information and assistance. (2010)

Reaching Out to Customers with Disabilities
This online course explains how the ADA applies to businesses in 10 short lessons. Putting these lessons into practice will help you to better comply with the ADA and welcome a whole new group of customers to purchase your goods, products, and services. (2005)

Communicating with People who are Deaf or Hard of Hearing in Hospital Settings | PDF
A short publication that presents information on the ADA and effectively communicating with customers who have hearing disabilities in hospital settings. (2003)

Communicating with Guests who are Deaf or Hard of Hearing in Hotels, Motels, and Other Places of Transient Lodging | PDF 
A short publication that presents information on the ADA and effectively communicating with customers who have hearing disabilities in hotels, motels, and places of transient lodging. (2003)

Americans with Disabilities Act Guide for Places of Lodging: Serving Guests Who Are Blind or Who Have Low Vision
A 12-page publication explaining what hotels, motels, and other places of transient lodging can do to accommodate guests who are blind or have low vision. (2001)

Eligibility Criteria

Guidance to Health-Related Schools Regarding Hepatitis B Discrimination
A joint letter from the Department of Justice, Department of Health and Human Services, and the Department of Education, providing an update on the CDC’s recommendations regarding the participation of students with hepatitis B in medical, dental, nursing, and other health-related programs. (2013)

ADA Update: A Primer for Small Business | PDF
An illustrated guide to help small businesses understand the requirements of the ADA regulations. (2011)

Letters to States Regarding Illegal Exclusion of Individuals with HIV/AIDS from Occupational Training and State Licensing
A template of a letter for State Attorneys General regarding the illegal exclusion of people with HIV/AIDS from occupational training and State licensing. (2011)

Questions and Answers:  The ADA and the Rights of Persons with HIV/AIDS to Obtain Occupational Training and State Licensing | PDF
A two-page document addressing questions about how the requirements of the ADA apply to the rights of persons with HIV/AIDS in occupational training and State licensing. (2009)

Health Care

Access to Medical Care for Individuals with Mobility Disabilities
This publication provides guidance for medical care providers on the requirements of the ADA in medical settings with respect to people with mobility disabilities, which include, for example, those who use wheelchairs, scooters, walkers, crutches, or no mobility devices at all. (2010)

Communicating with People who are Deaf or Hard of Hearing in Hospital Settings | PDF
A short publication that presents information on the ADA and effectively communicating with customers who have hearing disabilities in hospital settings. (2003)

HIV/AIDS

Protecting the Rights of Persons Living with HIV/AIDS | PDF | En Español
A trifold pamphlet explaining the rights of persons with HIV/AIDS under the Americans with Disabilities Act (ADA), and the requirements of the ADA for employers, businesses and non profit agencies that serve the public, and State and local governments to avoid discriminating against persons with HIV/AIDS. (2016)

Questions and Answers: The Americans with Disabilities Act and Persons with HIV/AIDS
A 14-page publication explaining the rights of persons with HIV/AIDS under the Americans with Disabilities Act (ADA), and the requirements of the ADA for employers, businesses and non profit agencies that serve the public, and State and local governments to avoid discriminating against persons with HIV/AIDS. (2016)

Letters to States Regarding Illegal Exclusion of Individuals with HIV/AIDS from Occupational Training and State Licensing
A template of a letter for State Attorneys General regarding the illegal exclusion of people with HIV/AIDS from occupational training and State licensing. (2011)

Questions and Answers: The ADA and the Rights of Persons with HIV/AIDS to Obtain Occupational Training and State Licensing 
A two-page document addressing questions about how the requirements of the ADA apply to the rights of persons with HIV/AIDS in occupational training and State licensing. (2009)

OPDMDs

ADA Requirements: Other Power-Driven Mobility Devices (OPDMDs) | PDF
This six-page document provides guidance on the Department’s regulations regarding the use of wheelchairs and mobility aids, as well as other types of less-traditional powered mobility devices. (2014)

ADA Update: A Primer for Small Business | PDF
An illustrated guide to help small businesses understand the requirements of the ADA regulations. (2011)

Physical Access

ADA Compliance Brief: Restriping Parking Spaces | PDF 
This four-page document provides guidance on requirements for accessible parking spaces when parking facilities are restriped. (2015)

ADA Requirements: Accessible Pools — Means of Entry and Exit  | PDF 
This publication is designed to help Title II and Title III entities understand how the ADA requirements for swimming pools, especially those for existing pools, apply to them. (2012)

Questions and Answers: Accessibility Requirements for Existing Swimming Pools at Hotels and Other Public Accommodations | PDF 
This document provides answers to some common questions regarding the ADA requirements published in 2010 and explains how the requirements for swimming pools apply to public accommodations with existing pools. (2012)

ADA Update: A Primer for Small Business | PDF
An illustrated guide to help small businesses understand the requirements of the ADA regulations. (2011)

ADA Requirements: Ticket Sales
This publication provides guidance on the Department's nondiscrimination requirements that apply to selling tickets for assigned seats at events such as concerts, plays, and sporting events. (2011)

ADA: Know Your Rights — Returning Service Members with Disabilities | PDF | En Español
This 28-page booklet is designed to provide military service members who have been seriously wounded while serving a basic understanding of their rights under the ADA and where to turn for additional information and assistance. (2010)

Fact Sheet: Adoption of the 2010 Standards for Accessible Design
This one-page document summarizes some of the changes of the revised Title II and Title III regulations. (2010)

Access to Medical Care for Individuals with Mobility Disabilities
This publication provides guidance for medical care providers on the requirements of the ADA in medical settings with respect to people with mobility disabilities, which include, for example, those who use wheelchairs, scooters, walkers, crutches, or no mobility devices at all. (2010)

Five Steps To Make New Lodging Facilities Comply With The ADA
A three-page document highlighting five steps that owners, operators, and franchisors can take to make sure that new lodging facilities comply with the ADA. (1999)

Pools

ADA Requirements: Accessible Pools — Means of Entry and Exit  | PDF 
This publication is designed to help Title II and Title III entities understand how requirements for swimming pools, especially existing pools, apply to them. (2012)

Questions and Answers: Accessibility Requirements for Existing Swimming Pools at Hotels and Other Public Accommodations | PDF 
This document provides answers to some common questions regarding how the ADA requirements apply to public accommodations with existing pools. (2012)

Service Animals

Frequently Asked Questions about Service Animals and the ADA (PDF) | En Español | Chinese | Tagalog
This eight-page document provides guidance and answers questions about the ADA’s service animal provisions. (2015)

ADA Update: A Primer for Small Business | PDF
An illustrated guide to help small businesses understand the requirements of the ADA regulations. (2011)

ADA Requirements: Service Animals
This publication provides guidance on the term “service animal” and the service animal provisions in the Department’s ADA regulations. (2011)

Testing Accommodations

ADA Requirements: Testing Accommodations | PDF
This document provides technical assistance on testing accommodations for individuals with disabilities who take standardized exams and other high-stakes tests. (2015)

Ticket Sales

ADA Requirements: Ticket Sales
This publication provides guidance on the Department's nondiscrimination requirements that apply to selling tickets for assigned seats at events such as concerts, plays, and sporting events. (2011)

Web Access

Fact Sheet: Accessibility of COVID-19 Vaccine Websites and the ADA
This document outlines the Department’s five settlement agreements with grocery, supermarket, and pharmacy businesses to remove web barriers preventing people with certain disabilities from getting information about COVID-19 vaccinations and booking their vaccination appointments online. (2022)

Guidance on Web Accessibility and the ADA
The Department of Justice published guidance on web accessibility. It explains how state and local governments (entities covered by ADA Title II) and businesses open to the public (entities covered by ADA Title III) can make sure their websites are accessible to people with disabilities in line with the ADA’s requirements. (2022)