ATTACHMENT A
POLICY REGARDING SERVICE ANIMALS FOR CUSTOMERS WITH DISABILITIES
In compliance with the Americans with Disabilities Act (ADA), [redacted] is committed to providing taxi transportation services for customers with disabilities, including those individuals with disabilities who are accompanied by service animals. Service animals play an important role in ensuring the independence of people with disabilities. It is, therefore, my policy to welcome any animal that is individually trained to assist a person with a disability in my taxicab.
What is a Service Animal?
Service animal means any dog individually trained to do work or perform tasks for the benefit of persons with disabilities. Service animals come in all breeds and sizes. They may be trained either by an organization or by an individual with a disability, need not be certified or licensed, and provide a wide range of services that may or may not be identifiable, including but not limited to:
(1) assisting individuals who are blind or have low vision with navigation and other tasks;
(2) alerting individuals who are deaf or hard of hearing to the presence of people or sounds;
(3) pulling a wheelchair;
(4) assisting an individual during a seizure or alerting individuals to the presence of allergens;
(5) providing physical support and assistance with balance and stability to individuals with mobility disabilities; and
(6) helping persons with psychiatric and neurological disabilities by preventing or interrupting impulsive or destructive behaviors.
Requirements with Regard to Service Animals
If you are not certain that an animal is a service animal, you may ask the person who has the animal if it is a service animal required because of a disability and what service the animal is trained to perform. However, you must not ask a customer with a disability for proof of his or her disability or for any information about his or her disability, nor may you require proof or certification of the animal’s training or vaccination. Service animals do not always have a sign or symbol indicating they are service animals. It is [redacted]’s policy that she:
1) must not refuse to provide transportation services to a customer or potential customer with a disability because that individual is accompanied by a service animal;
2) must not ask or require a customer or potential customer accompanied by a service animal to pay any surcharge or deposit not imposed on customers generally because that individual has a service animal. Surcharges or deposits applied to customers or potential customers because they are accompanied by pets must not be applied to customers or potential customers accompanied by service animals; and
3) must not require a customer or potential customer accompanied by a service animal to comply with any additional conditions of service not imposed on customers generally. Prohibited conditions of service include policies or practices suggesting that customers or potential customers with disabilities accompanied by service animals are not as welcome as other customers. Examples of such conditions include asking a customer to disclose at the time transportation service is requested that he or she will be accompanied by a service animal, advising drivers that a customer or potential customer will be accompanied by a service animal before a driver accepts a trip, asking or requiring customers or potential customers accompanied by service animals to muzzle the animals, refusing to transport more than one customer or potential customer accompanied by a service animal together in the same vehicle, placing restrictions on the taxicabs in which customers or potential customers accompanied by service animals are or will be transported, making customers or potential customers accompanied by service animals wait longer than people without service animals before providing transportation services, and making hostile, angry, or insulting comments about a person’s service animal or disability.
In addition, taxicab drivers must not refuse to stop and transport one or more individuals with disabilities accompanied by service animal(s) who are signaling passing taxicabs if the taxi is on duty and available to provide transportation services.
For customers or potential customers who are blind or have low vision, drivers must orally alert such individuals that the taxi has arrived if asked to do so or if it is apparent that the individual does not see that the taxi has arrived.
Limited Exceptions
A taxicab driver has the right to exclude the service animal from the taxicab only if the animal is out of control and the animal’s handler does not take effective action to control it or the animal is not housebroken. A taxicab driver may not refuse service to that individual with a disability when he or she is not accompanied by a service animal. Moreover, [redacted] will not deny transportation to a person with a disability accompanied by a service animal based on fear of animals or of dogs even if such fear is based on past experience with other animals. Each situation will be considered individually.