SETTLEMENT AGREEMENT BETWEEN
THE UNITED STATES OF AMERICA
AND
SAN JUAN COUNTY, NEW MEXICO
UNDER THE AMERICANS WITH DISABILITIES ACT

DJ# 204-49-86

I. BACKGROUND

A. SCOPE OF THE INVESTIGATION

The United States initiated this matter as a compliance review of San Juan County, New Mexico under title II of the Americans with Disabilities Act of 1990 (ADA), 42 U.S.C. §§ 12131-12134, and the United States Department of Justice's implementing regulation, 28 C.F.R. Part 35. Because San Juan County, New Mexico receives financial assistance from the Department of Justice, the review was also conducted under the authority of section 504 of the Rehabilitation Act of 1973, 29 U.S.C. § 794, and the Department of Justice's implementing regulation, 28 C.F.R. Part 42, Subpart G.

The Disability Rights Section of the Department of Justice's Civil Rights Division conducted this review of San Juan County, New Mexico's compliance with the following title II requirements:

The United States reviewed compliance with the ADA's new construction and alterations requirements at the following facilities constructed or altered after January 26, 1992:

NEW CONSTRUCTION:

ALTERATIONS:

The program access review covered those of San Juan County, New Mexico's programs, services, and activities that operate in the following facilities that were constructed prior to January 26, 1992:

The Department conducted a program access review of the following polling places:

The program access review covered the following of San Juan County, New Mexico's programs, services, and activities that are housed in others' facilities:

The United States reviewed San Juan County, New Mexico's emergency management and disaster prevention policies and San Juan County, New Mexico's sidewalk maintenance policies to evaluate whether people with disabilities have an equal opportunity to utilize these programs.

The United States reviewed San Juan County, New Mexico's Sheriff's Department's policies and procedures regarding providing effective communication to people who are deaf or hard of hearing.

B. JURISDICTION

  1. The ADA applies to San Juan County, New Mexico because it is a “public entity” as defined by title II.  42 U.S.C. § 12131(1).
  2. The United States is authorized under 28 C.F.R. Part 35, Subpart F, to determine the compliance of San Juan County, New Mexico with title II of the ADA and the Department of Justice’s title II implementing regulation, to issue findings, and, where appropriate, to negotiate and secure voluntary compliance agreements.  Furthermore, the Attorney General is authorized, under 42 U.S.C. § 12133, to bring a civil action enforcing title II of the ADA.
  3. The United States is authorized under 28 C.F.R. Part 42, Subpart G, to determine San Juan County, New Mexico’s compliance with section 504 of the Rehabilitation Act of 1973, to issue findings, and, where appropriate, to negotiate and secure voluntary compliance agreements.  Furthermore, the Attorney General is authorized, under 29 U.S.C. § 794 and 28 C.F.R. §§ 42.530 and 42.108-.110, to suspend or terminate financial assistance to San Juan County, New Mexico provided by the Department of Justice should the United States fail to secure voluntary compliance pursuant to Subpart G or should the United States bring a civil suit to enforce the rights of the United States under applicable federal, state, or local law.
  4. The parties to this Agreement are the United States of America and San Juan County, New Mexico.
  5. Based on its review of San Juan County, New Mexico’s programs, services, activities, and facilities, the United States has concluded that qualified individuals with disabilities are, by reason of such disabilities, excluded from participation in or are denied the benefits of many of San Juan County, New Mexico’s programs, services, or activities or are subjected to discrimination in violation of the ADA or section 504 of the Rehabilitation Act of 1973.  The agreed upon remedial actions, below, are intended to remedy those violations.
  6. In order to avoid the burdens and expenses of a further investigation and possible litigation, the parties enter into this Agreement.
  7. In consideration of, and consistent with, the terms of this Agreement, the Attorney General agrees to refrain from filing a civil suit in this matter regarding paragraphs 9 through 67, except as provided in the section entitled “Implementation and Enforcement.”

II. ACTIONS TAKEN BY SAN JUAN COUNTY, NEW MEXICO

  1. San Juan County, New Mexico represents that it has taken actions to comply with the ADA and the Rehabilitation Act, including but not limited to the following:
    1. The County has required, and continues to require, new County owned facilities, sidewalks, and parking lots to be ADA compliant.
    2. The County has a designated ADA Coordinator who has received training on ADA Compliance, and the County has published the Coordinator’s name, address and phone number on the County’s webpage, Intranet, and bulletin boards.
    3. The County has completed a self-evaluation of its services, policies and practices, and has consulted groups representing persons with disabilities to determine how to provide services.
    4. The County has approved an ADA Transition Plan and has posted it on the County’s website.
    5. The County has posted a “Notice under the Americans with Disabilities Act” and has adopted an ADA grievance procedure for resolving complaints by the public. 
    6. The County has identified sources of qualified sign language and oral interpreters, posted the contact information on the County website, and has implemented a system to allow job applicants to request sign language interpreters.
    7. The County’s detention facilities have adopted policies and procedures to accommodate and prevent discrimination against inmates with disabilities.
    8. The County has adopted anti-discrimination and equal employment opportunity policies for the benefit of persons with disabilities.
    9. The County has a grievance procedure in effect for resolving employees’ discrimination complaints, including those based on disability
    10. The County Employee Handbook contains provisions discussing the accommodation process for County Employees and ensuring the use of service animals for employees and visitors in County buildings (Section 23, Employee Handbook)
    11. The County has updated its Emergency Operation Plan procedures to obtain input from people with disabilities, to consider the needs of individuals relying on service animals, to include persons with disabilities in its evacuation planning, to inform deaf or hard-of-hearing persons of disasters, to make its disaster shelters ADA accessible, and to provide adequate shelter to persons with disability.
    12. The County has independently surveyed sidewalks, entrances, exits and parking spaces under its jurisdiction in an attempt to ensure compliance with ADA standards.

III. REMEDIAL ACTION

A. NOTIFICATION

  1. The County has adopted the attached Notice under the ADA, Attachment A (Notice), and has posted the Notice on its Internet Home Page and in conspicuous locations in its public buildings.  Within two (2) months of the effective date of this Agreement, San Juan County, New Mexico will distribute the Notice to all agency heads and will publish the Notice in a local newspaper of general circulation serving San Juan County, New Mexico.  It will refresh each posted Notice, and update the contact information contained on each Notice, as necessary, during the term of this Agreement.  San Juan County, New Mexico will provide the Notice to any person upon request.
  2. Within three (3) months of the effective date of this Agreement, and annually thereafter, San Juan County, New Mexico will implement and send the United States its written procedures to inform interested people with disabilities of the existence and location of San Juan County, New Mexico's accessible programs, services, and activities.

B. ADA COORDINATOR

  1. San Juan County, New Mexico has appointed an ADA Coordinator.  The ADA Coordinator coordinates San Juan County, New Mexico's effort to comply with and carry out its responsibilities under the ADA, including any investigation of ADA-related complaints. San Juan County, New Mexico will make available to all interested individuals the name, office address, and telephone number of the ADA Coordinator.  San Juan County, New Mexico will maintain the ADA Coordinator for the term of this Agreement.  If San Juan County, New Mexico changes who it appoints as ADA Coordinator, it will notify the United States in writing, and update the name and contact information anywhere it appears, within one (1) week of making such a change.

C. INDEPENDENT LICENSED ARCHITECT

  1. Within three (3) months of the effective date of this Agreement, San Juan County, New Mexico will retain an Independent Licensed Architect (ILA), approved by the United States, who is knowledgeable about the architectural accessibility requirements of the ADA and the Rehabilitation Act.  The ILA must act independently to certify whether any alterations, additions, or modifications made by San Juan County, New Mexico during the term of this Agreement comply with the applicable standard pursuant to 28 C.F.R. § 35.151(c) and the Appendix to 28 C.F.R. § 35.151(c).  San Juan County, New Mexico will bear all costs and expenses of retaining and utilizing the ILA, including the costs and expenses of any consultants and staff.  San Juan County, New Mexico will compensate this ILA without regard to the outcome.
  2.  In issuing certifications pursuant to this Agreement, the ILA will impartially prepare reports with photographs identifying that the violation has been remediated and will use the certification form at Attachment O.  The ILA will be considered a neutral inspector for purposes of issuing certifications of compliance and will be reasonably available to the United States to discuss findings in the reports, photographs, and certifications.  The United States may also, in its discretion, provide technical assistance to the ILA throughout the term of this Agreement.  Upon request by the United States, San Juan County, New Mexico will provide prior notice to the United States of inspections by the ILA to allow representatives of the United States to be present.
  3.  San Juan County, New Mexico will submit ILA certifications along with its reporting requirements as set forth in this Agreement.

D. GRIEVANCE PROCEDURE

  1. San Juan County, New Mexico has adopted the attached ADA Grievance Procedure, Attachment B, and it has distributed it to all of its agencies, and has posted copies of it in conspicuous locations in each of its public buildings.  It will refresh each posted copy, and update the contact information contained on it, as necessary, for the term of the Agreement.  San Juan County, New Mexico will provide copies to any person upon request.

E. GENERAL EFFECTIVE COMMUNICATION PROCEDURES

  1. Within three (3) months of the effective date of this Agreement, San Juan County, New Mexico will identify sources of qualified sign language and oral interpreters, qualified readers, real-time transcription services, and vendors able to put documents in Braille.  Within this time San Juan County, New Mexico will implement and report to the United States its written procedures, with time frames, for fulfilling requests for sign language or oral interpreters, qualified readers, real-time transcription services, and documents in alternate formats, including Braille, large print, cassette tapes, and accessible electronic format (e.g., HTML). 
  2. San Juan County, New Mexico will ensure that all appropriate employees are trained and practiced in using Relay Service to make and receive calls, and report to the United States the details of the trainings and employees trained.

F. LAW ENFORCEMENT AND EFFECTIVE COMMUNICATION

  1. Within three (3) months of the effective date of this Agreement, San Juan County, New Mexico will implement the San Juan County, New Mexico Sheriff Office's Policy Statement on Effective Communication with People Who are Deaf or Hard of Hearing, Attachment C, and distribute to all sheriff department officers the Guide for Law Enforcement Officers When in Contact with People Who are Deaf or Hard of Hearing, Attachment D.
  2. Within three (3) months of the effective date of this Agreement, San Juan County, New Mexico will hire or contract with local qualified oral and sign language interpreters to be available twenty-four hours every day to its sheriff department.
  3. Within nine (9) months of the effective date of this Agreement, San Juan County, New Mexico will equip each sheriff station and each jail with a sufficient number of working TTYs and videophones, but no fewer than one (1) of each, to enable people who are deaf, hard of hearing, or who have speech impairments to make telephone calls of the same frequency and with the same availability as those people who do not use TTYs or videophones.  Where telephone calls are time-limited, San Juan County, New Mexico will adopt policies permitting a longer period of time for individuals using a TTY, videophone, or relay service due to the slower nature of these communications as compared to voice communications.  If any person who is deaf, hard of hearing, or who has a speech impairment prefers a different method of communication, such as a captioned telephone or computer, San Juan County, New Mexico will make reasonable efforts to provide the communication device requested.

G. EMPLOYMENT

  1. San Juan County, New Mexico's employment policies comply with the U.S. Equal Employment Opportunity Commission regulations implementing title I of the Americans with Disabilities Act of 1990, codified at 29 C.F.R. Part 1630.  These policies provide at a minimum that San Juan County, New Mexico:
    1. does not discriminate on the basis of disability in its hiring or employment practices;
    2.  does not ask a job applicant about the existence, nature, or severity of a disability.  San Juan County, New Mexico may ask applicants about their ability to perform specific job functions.  San Juan County, New Mexico may make medical examinations or inquiries, but only after it makes a conditional offer of employment and only if required of all applicants for the position;
    3.  upon request makes reasonable accommodations for a qualified applicant or employee with a disability unless the accommodation would cause an undue hardship on the operation of San Juan County, New Mexico's business.  If an applicant or an employee requests a reasonable accommodation and the individual's disability and need for the accommodation are not readily apparent or known, San Juan County, New Mexico may ask for information necessary to determine whether the person has a disability-related need for the accommodation;
    4.  confidentially maintains employee medical records separate from personnel files; and
    5.  in making employment decisions individually assesses whether a qualified person with a disability meets selection criteria.  To the extent San Juan County, New Mexico's selection criteria disqualify an individual because of disability, then those criteria are job-related and consistent with business necessity.

H. POLLING PLACES

  1. Some San Juan County, New Mexico polling places are owned or operated by other public entities subject to title II or by public accommodations subject to title III and therefore they must provide program access or remove barriers to accessibility under the ADA.  This Agreement does not limit future enforcement action against the owners or operators of these polling places.
  2. Before designating any new polling place, San Juan County, New Mexico will survey the polling place using the survey instrument at Attachment F to determine whether it has barriers to access by people with disabilities in the parking, exterior route to the entrance, entrance, interior route to the voting area, or voting area.  If San Juan County, New Mexico finds any barriers, San Juan County, New Mexico will not use the polling place until all barriers have been remedied.
  3. The United States surveyed some of San Juan County New Mexico's polling places.  Barriers to access at polling places owned by San Juan County, New Mexico and the dates by which San Juan County, New Mexico will remove barriers are listed in Attachments I, J, and K. 
  4. Barriers to access at surveyed polling places not owned by San Juan County, New Mexico are listed in Attachment E.  Within six (6) months of the effective date of this Agreement, San Juan County, New Mexico will request in writing that each of the polling place owners and operators listed in Attachment E remove the listed barriers to access for people with disabilities within one (1) year of the effective date of this Agreement.  San Juan County, New Mexico will provide a copy of the Department of Justice's ADA Checklist for Polling Places (www.ada.gov/votingck.htm) with its written requests.  San Juan County, New Mexico will simultaneously send courtesy copies of the requests to the United States.
  5. Within one (1) year of the effective date of this Agreement, the ILA hired by San Juan County, New Mexico will survey all facilities listed in Attachment E to determine whether the listed barriers have been removed.  If each listed barrier has not been removed, then, for that polling place, San Juan County, New Mexico will identify within eighteen (18) months of the effective date of this Agreement an alternate fully accessible polling place; and comply with paragraph 23 in doing so.  San Juan County, New Mexico will immediately change its polling place to the alternative location.  San Juan County, New Mexico will remove barriers at each polling place identified in Attachment E or substitute an alternative accessible polling place before the next election occurring eighteen (18) months or later after the effective date of this Agreement.
  6. Within six (6) months of the effective date of this Agreement, using the survey instrument at Attachment F, the ILA hired by San Juan County, New Mexico will survey all polling places not surveyed by the United States to identify barriers to access by people with disabilities in the parking, exterior route to the entrance, entrance, interior route to the voting area, and voting area.  For each surveyed polling place, San Juan County, New Mexico will then either (1) remove all barriers to access by people with disabilities and have the ILA confirm this to the United States or (2) identify an alternate polling place with no barriers to access by people with disabilities and comply with paragraph 23 in doing so.  San Juan County, New Mexico will then take immediate steps to change each new inaccessible polling place to an alternative accessible location.  San Juan County, New Mexico will remove barriers at each polling place the United States did not survey and have the ILA confirm this or substitute an alternative accessible polling place before the next election occurring nine (9) months or later after the effective date of this Agreement.
  7. Until all polling places in each precinct or voting district have accessible parking, accessible routes to the accessible entrance, accessible entrances, accessible interior routes to the voting area, and an accessible voting area, prior to each election, San Juan County, New Mexico will identify and widely publicize to the public, people with disabilities, and organizations serving people with disabilities the most accessible polling place(s) in each precinct and voting district.
  8. Within three (3) months of the effective date of this Agreement, San Juan County, New Mexico will provide Election Day balloting for voters with disabilities whose assigned polling place has accessibility barriers.  The method for providing these opportunities may include implementing temporary remedies to make the polling place accessible on election day, allowing the individual to vote at another nearby accessible polling place, to vote by an absentee ballot that is accepted if postmarked on the day of the election (or picked up by election officials at the home of the voter on the same day as the election), to vote curbside at the inaccessible polling place, or to vote by any other method that affords the same degree of information as is available to others. 
  9.  Within nine (9) months of the effective date of this Agreement,the ILA hired by San Juan County, New Mexico will survey its voter registration locations for accessibility using the form at Attachment F.  The ILA will report the results of this survey to the United States.  If San Juan County, New Mexico identifies barriers to access, then San Juan County, New Mexico will remove the barriers and have the ILA confirm the same to the United States or report to the United States its plan to provide program access that may include allowing people to register to vote through alternative means or at alternative locations verified to be accessible by the ILA.  This provision does not modify, alter, or change the obligations under the National Voter Registration Act of 1993, 42 U.S.C. § 1973gg-5(a),(b). 
  10. Within one  (1) year of the effective date of this Agreement, San Juan County, New Mexico will make all voter registration materials available in alternate formats, including Braille, large print, audio tape, and accessible electronic format (e.g., HTML).
  11. Within the month prior to the next election and annually thereafter during the term of this Agreement, San Juan County, New Mexico will train poll workers on the rights of people with disabilities and the practical aspects of assuring those rights.  The training will cover, at a minimum, the need to maintain the physical accessibility of polling locations, how to assist people with disabilities, as necessary, and how to operate any non-standard voting equipment, including accessible voting systems, or accessible features of standard equipment.  This provision does not modify, alter, or change the San Juan County, New Mexico's obligations under the Help America Vote Act, 42 U.S.C. § 15301.

I. EMERGENCY MANAGEMENT PROCEDURES AND POLICIES

  1. San Juan County, New Mexico's Emergency Operations Plan (EOP) must comply with the ADA.  San Juan County, New Mexico will use Chapter 7 of the Department of Justice's ADA Best Practices Tool Kit for State and Local Government (ADA Tool Kit) to address ADA obligations of emergency management, including planning, preparedness, evacuation, shelters, medical and social services, lodging and housing programs, recovery, and rebuilding. 
  2. Within six (6) months of the effective date of this Agreement, San Juan County, New Mexico will incorporate the provisions of Chapter 7 of the ADA Tool Kit into its EOP and provide a copy (including supporting documents) to the United States.
  3. San Juan County, New Mexico's EOP will include the following:
    1. procedures to solicit, receive, and use input from people with a variety of disabilities on its emergency management plan (preparation, notification, response, and clean-up);
    2.  community evacuation plans to enable people who have mobility disabilities, are blind or have low vision, are deaf or hard of hearing, have cognitive disabilities, mental illness, or other disabilities to safely self-evacuate or be evacuated by others;
    3. if its emergency warning system uses sirens or other audible alerts, then procedures to effectively inform people who are deaf or hard of hearing of an impending disaster;
    4. a requirement that emergency shelters have a back-up generator and a way to keep medications refrigerated (such as a refrigerator or a cooler with ice).  Access to back-up power and refrigeration at such shelters will be made available to people whose disabilities require access to electricity and refrigeration, for example, for using life-sustaining medical devices, providing power to motorized wheelchairs, and preserving certain medications, such as insulin, that require refrigeration.  The written procedures will include a plan for notifying people of the location of such shelters;
    5. procedures ensuring that people who use service animals are not separated from their service animals when sheltering during an emergency, even if pets are normally prohibited in shelters.  The procedures will not segregate people who use service animals from others but may take into account the potential presence of people who, for safety or health reasons, should not be in contact with certain types of animals;
    6. plans for providing equivalent opportunities for accessible post-emergency temporary housing to people with disabilities.  San Juan County, New Mexico will ensure that information it makes available regarding temporary housing includes information on accessible housing (such as accessible hotel rooms within the community or in nearby communities) that could be used if people with disabilities cannot immediately return home after a disaster if, for instance, necessary accessible features such as ramps or electrical systems have been compromised.

J. PHYSICAL CHANGES TO EMERGENCY SHELTERS

  1. Some San Juan County, New Mexico emergency shelters may be owned or operated by other public entities subject to title II or by public accommodations subject to title III and therefore they must provide program access or remove barriers to accessibility under the ADA.  This Agreement does not limit future enforcement action against the owners or operators of these emergency shelters. 
  2. Within three (3) months of the effective date of this Agreement, San Juan County, New Mexico will request in writing that each of the owners and operators of the shelter facilities listed in Attachment G will remove the noted barriers to access for people with disabilities.  The request will specify that the remediation be completed within one (1) year of the effective date of this Agreement.  San Juan County, New Mexico will simultaneously send a courtesy copy of the request to the United States.
  3. Within one (1) year of the effective date of this Agreement, the ILA will survey the shelters listed in Attachment G to determine whether the noted barriers have been removed.  If not all barriers have been removed, San Juan County, New Mexico will identify within eighteen (18) months of the effective date of this Agreement an appropriate number of alternate accessible shelters as confirmed by the ILA using the survey instrument entitled ADA Checklist for Emergency Shelters, Attachment N.
  4. Within three (3) months of the effective date of this Agreement and until all emergency shelters are accessible as confirmed by the ILA, San Juan County, New Mexico will identify and widely publicize to the public and to people with disabilities the most accessible emergency shelters.

K. SIDEWALKS

  1. Within three (3) months of the effective date of this Agreement, San Juan County, New Mexico will implement and report to the ILA and the United States its written process for requesting and receiving input from people with disabilities regarding the accessibility of its sidewalks, including requests to add curb cuts at particular locations.
  2. Within three (3) months of the effective date of this Agreement, San Juan County, New Mexico will identify and report to the ILA and the United States: (1) a plan for identifying all streets, roads, and highways that have been constructed or altered since January 26, 1992; and (2) a timetable for providing curb ramps or other sloped areas complying with the applicable architectural standards at all intersections of those streets, roads, and highways that have been constructed or altered since January 26, 1992, that have curbs or other barriers from a street level pedestrian walkway.  The plan and timetable must be approved by the United States and will specify completion of all required curb ramps or other sloped areas complying with the applicable architectural standards within three (3) years. 
  3. Within three (3) years of the effective date of this Agreement, San Juan County, New Mexico will provide curb ramps or other sloped areas complying with the applicable architectural standards as permitted by 28 C.F.R. § 35.151(c) and its Appendix, copied below, at all intersections of the streets, roads, and highways constructed or altered since January 26, 1992, that have curbs or other barriers from a street level pedestrian walkway.

    4. Date of Construction or Alteration

    Applicable Standards

    Before September 15, 2010

    1991 ADA Standards or UFAS

    On or after September 15, 2010, and before March 15, 2012

    1991 ADA Standards, UFAS, or 2010 ADA Standards

    On or after March 15, 2012

    2010 ADA Standards

    Annually, the ILA will confirm to the United States that San Juan County, New Mexico has provided curb ramps or other sloped areas where required that are in compliance with the applicable architectural standards in accordance with the approved plan and timetable.

  4. Immediately upon the effective date of this Agreement, San Juan County, New Mexico will provide curb ramps or other sloped areas complying with the 2010 ADA Standards at any intersection having curbs or other barriers to entry from a street level pedestrian walkway, whenever a street, road, or highway is constructed or altered.  Annually, the ILA will confirm to the United States that San Juan County, New Mexico has provided curb ramps or other sloped areas where required that are in compliance with the 2010 ADA Standards.
  5. Within three (3) months of the effective date of this Agreement, San Juan County, New Mexico will identify and report to the ILA and the United States: (1) a plan for identifying all street level pedestrian walkways that have been constructed or altered since January 26, 1992; and (2) a timetable for providing curb ramps or other sloped areas complying with the applicable architectural standards at all places where those street level pedestrian walkways constructed or altered since January 26, 1992, intersect with a street, road, or highway.  The plan and timetable must be approved by the United States and will specify completion of all required curb ramps or other sloped areas complying with the applicable architectural standards within three (3) years. 
  6. Within three (3) years of the effective date of this Agreement, San Juan County, New Mexico will provide curb ramps or other sloped areas complying with the applicable architectural standards as permitted by 28 C.F.R. § 35.151(c) and its Appendix, copied below, at all places where a street level pedestrian walkway constructed or altered since January 26, 1992, intersects with a street, road, or highway. 

    7. Date of Construction or Alteration

    Applicable Standards

    Before September 15, 2010

    1991 ADA Standards or UFAS

    On or after September 15, 2010, and before March 15, 2012

    1991 ADA Standards, UFAS, or 2010 ADA Standards

    On or after March 15, 2012

    2010 ADA Standards

    Annually, the ILA will confirm to the United States that San Juan County, New Mexico has provided curb ramps or other sloped areas where required that are in compliance with the applicable architectural standards in accordance with the approved plan and timetable.

  7. Immediately upon the effective date of this Agreement, San Juan County, New Mexico will provide curb ramps or other sloped areas complying with the 2010 ADA Standards at all newly constructed or altered pedestrian walkways where they intersect a street, road, or highway.  Annually, the ILA will confirm to the United States that San Juan County, New Mexico has provided curb ramps or other sloped areas where required that are in compliance with the 2010 ADA Standards.

L. WEB-BASED SERVICES AND PROGRAMS

  1. Within three (3) months of the effective date of this Agreement, San Juan County, New Mexico will:
    1. Designate an employee as the web accessibility coordinator for San Juan County, New Mexico who will be responsible for coordinating San Juan County, New Mexico's compliance with the requirements of Section M of this Agreement.  The web accessibility coordinator shall have experience with the requirements of Title II of the ADA, the Web Content Accessibility Guidelines (WCAG) version 2.0, and website accessibility generally; and
    2. Retain an independent consultant, approved by the United States, who is knowledgeable about accessible website development, Title II of the ADA, and WCAG 2.0 to evaluate San Juan County, New Mexico's website and any proposed online services for compliance with the ADA and, at minimum, WCAG 2.0 Level A and Level AA Success Criteria and other Conformance Requirements (WCAG 2.0 AA), and who shall be responsible for the annual website accessibility evaluation.  San Juan County, New Mexico will bear all costs and expenses of retaining and utilizing this independent consultant, including the costs and expenses of any staff.  San Juan County, New Mexico will compensate this independent consultant without regard to the outcome.
  2. Within six (6) months of the effective date of this Agreement, and annually thereafter, San Juan County, New Mexico will:
    1. Adopt, implement, and post online a policy that its web pages will comply with WCAG 2.0 AA, published by the World Wide Web Consortium (W3C), Web Accessibility Initiative (WAI), available at www.w3.org/TR/WCAG;
    2. Distribute the policy to all employees and contractors who design, develop, maintain, or otherwise have responsibility for its websites, or provide website content, technical support, or customer service;
    3. Provide training to website content personnel on how to conform all web content and services with, at minimum, WCAG 2.0 AA, Title II of the ADA, and the terms of this Agreement;
    4. Incorporate provisions ensuring that all of San Juan County, New Mexico's webpages comply with WCAG 2.0 AA into the performance evaluations of the web accessibility coordinator and all employees and contractors who design, develop, maintain, or otherwise have responsibility for its websites, or provide website content, technical support, or customer service;
    5. Assess all existing web content and online services for conformance with, at minimum, WCAG 2.0 AA, by: (1) performing automated accessibility tests of its website and all online services, using an automated tool approved by the United States, to identify any accessibility barriers; and (2) enlisting individuals with different disabilities, including at a minimum individuals who are blind, deaf, and have physical disabilities (such as those limiting the ability to use a mouse), to test its pages for ease of use and accessibility barriers;
    6. Provide a notice, prominently and directly linked from its homepage, instructing visitors to its websites on how to request accessible information.  The link shall provide several methods to request accessible information, including an accessible form to submit feedback, an email address, and a toll-free phone number (with TTY) to contact personnel knowledgeable about the accessibility of the website; and
    7. Provide a notice, prominently and directly linked from its homepage, soliciting feedback from visitors to its websites on how to improve website accessibility.  The link shall provide several methods to provide feedback, including an accessible form to submit feedback, an email address, and a toll-free phone number (with TTY) to contact personnel knowledgeable about the accessibility of the website.
  3. Within thirty (30) months of the effective date of this Agreement, San Juan County, New Mexico will:
    1. Ensure that its websites and all online services, including those websites or online services provided by third parties upon which San Juan County, New Mexico relies to provide services or content, comply with, at minimum, WCAG 2.0 AA; and
    2. Assess all proposed online services before they are made available to the public for conformance with, at minimum, WCAG 2.0 AA, by: (1) performing automated accessibility tests, using an automated tool approved by the United States, to identify any accessibility barriers; and (2) enlisting individuals with different disabilities, including at a minimum individuals who are blind, deaf, and have physical disabilities (such as those limiting the ability to use a mouse), to test its pages for ease of use and accessibility barriers.

M. NEW CONSTRUCTION, ALTERATIONS, AND PHYSICAL CHANGES TO FACILITIES

  1. Any construction or alterations to San Juan County, New Mexico buildings and facilities by it or on its behalf will fully comply with the requirements of 28 C.F.R. § 35.151, including applicable architectural standards.
  2. Any part of a San Juan County, New Mexico facility that does not comply with the 2010 ADA Standards (or the 1991 ADA Standards, as applicable), including those listed in Attachments I, J, K, and L, prevent people with disabilities from fully and equally enjoying San Juan County, New Mexico's services, programs, or activities and constitute discrimination on the basis of disability within the meaning of 42 U.S.C. § 12132 and 28 C.F.R. §§ 35.149 and 35.150.
  3. All architectural changes by San Juan County, New Mexico or on its behalf made on or after March 15, 2012, must comply with the 2010 ADA Standards.
  4. In the event that San Juan County, New Mexico has already undertaken an alteration, addition, or other modification to any element identified in Attachments or otherwise after January 26, 1992, and prior to the Effective Date of this Agreement, San Juan County, New Mexico will submit, within six (6) months, a written report to the ILA and the United States pursuant to paragraph 64 below summarizing the actions taken and providing evidence establishing each individual element's compliance with the applicable architectural standard as permitted by 28 C.F.R. § 35.151(c) and its Appendix, copied below:

    Date of Construction or Alteration

    Applicable Standards

    Before September 15, 2010

    1991 ADA Standards or UFAS

    On or after September 15, 2010, and before March 15, 2012

    1991 ADA Standards, UFAS, or 2010 ADA Standards

    On or after March 15, 2012

    2010 ADA Standards

  5. Within three (3) months of the effective date of this Agreement, San Juan County, New Mexico will install signs identifying the accessible entrances that comply with 28 C.F.R. § 35.163(b), after having an ILA survey all facilities that are the subject of this Agreement for the purpose of identifying those that have multiple entrances not all of which are accessible.
  6. Newly Constructed Facilities:  San Juan County, New Mexico will take the actions listed in Attachments I and M to make the newly constructed parts of San Juan County, New Mexico facilities for which construction was commenced after January 26, 1992, readily accessible to and usable by people with disabilities.
  7. Altered Facilities:  San Juan County, New Mexico will take the actions listed in Attachments J and M to make the altered parts of San Juan County, New Mexico facilities for which alterations commenced after January 26, 1992, readily accessible to and usable by people with disabilities.
  8. Program Access in Existing Facilities:  San Juan County, New Mexico will take the actions listed in Attachments K and M to make each of San Juan County, New Mexico's programs, services, and activities operating at a facility that is the subject of this Agreement, when viewed in its entirety, readily accessible to and usable by people with disabilities.
  9. Facilities and Programs that the United States Did Not Survey:  San Juan County, New Mexico will review compliance with the requirements of title II of the ADA for those San Juan County, New Mexico facilities and programs that the United States did not survey or review.  The ILA will survey all San Juan County, New Mexico's facilities for compliance with title II of the ADA that the United States did not survey.  Within one (1) year of the effective date of this Agreement, San Juan County, New Mexico will submit to the United States a detailed report from the ILA listing the access issues identified during the ILA's review together with the corrective actions and completion dates proposed to resolve such issues.  The proposed completion dates may be no later than six (6) months prior to the termination of this Agreement.  The survey conducted by the ILA, the access issues identified, and the corrective actions and completion dates proposed will be consistent with the requirements of title II of the ADA; the review of San Juan County, New Mexico facilities and programs conducted by the United States for purposes of this Agreement; and the access issues, corrective actions, and completion dates reflected in Attachments I, J, K, and M.

N. PROGRAM MODIFICATIONS

  1. Access to Programs Housed in Others' Facilities:  In order to ensure that San Juan County, New Mexico's programs, services, and activities that are the subject of this Agreement and that are operated by San Juan County, New Mexico at facilities owned or controlled by other entities, when viewed in their entirety, are readily accessible to and usable by people with mobility impairments, San Juan County, New Mexico will take the actions listed in Attachments L and M.

O. PROGRAMS FOR VICTIMS OF DOMESTIC VIOLENCE AND ABUSE

  1. If San Juan County, New Mexico owns or operates any programs that provide shelter, counseling, or other assistance or supportive services to victims of domestic violence or abuse and their families (hereafter referred to as Domestic Violence Programs), within three (3) months of the effective date of this Agreement, it will do the following:
    1. Whatever written information is provided regarding its Domestic Violence Programs will also be provided in alternate formats, including Braille, large print, audio recording, and electronic formats (e.g., HTML), upon request.
    2. San Juan County, New Mexico shall enter into contracts or make other arrangements with qualified sign language and oral interpreters to ensure their availability when required for effective communication with people who are deaf or hard of hearing.  The type of aid that will be required for effective communication will depend on the individual’s usual method of communication, and the nature, importance, and duration of the communication at issue.  In many circumstances, oral communication supplemented by gestures and visual aids, an exchange of written notes, use of a computer, or use of an assistive listening device may be effective.  In other circumstances, qualified sign language or oral interpreters are needed to communicate effectively with people who are deaf or hard of hearing.  The more lengthy, complex, and important the communication, the more likely it is that a qualified interpreter will be required for effective communication with a person whose primary means of communication is sign language or speech reading. 
    3. If San Juan County, New Mexico’s Domestic Violence Programs operate a hotline to take telephone calls of an emergency nature, San Juan County, New Mexico shall ensure that it provides equivalent service for people who use TTYs, including providing direct-connection service for TTY users with hotline operators, without requiring TTY users to call through a third party operator, such as through the state or local Telecommunication Relay Services.  San Juan County, New Mexico will obtain the necessary equipment, establish the written procedures, and provide the training necessary to ensure effective communication by hotline staff with direct-connection callers using TTYs, as well as the training necessary to respond to callers who use the Telecommunication Relay Services.
    4. San Juan County, New Mexico shall survey facilities used as shelters or designated as potential shelters or for counseling, job training, education, clothing or household provisioning, or other aspects of Domestic Violence Programs to ensure that adequate arrangements are available for potential clients and family members with disabilities, including adults and children who have mobility impairments, who are blind or have low vision, and who are deaf or hard of hearing.  Within one (1) year of the effective date of this Agreement, San Juan County, New Mexico shall modify each such facility to remove the barriers or, alternatively, procure another, fully accessible facility to ensure that potential clients and family members with disabilities have integrated options when participating in a sheltering or other Domestic Violence Program.  Nothing in this Agreement requires any modifications that would compromise the confidentiality of a shelter or counseling center.  Until there is a sufficient stock of accessible housing and other facilities within the sheltering program, San Juan County, New Mexico will implement written procedures ensuring that it has identified temporary accessible housing (such as accessible hotel rooms within the community or in nearby communities) and other facilities that could be used if people with disabilities need sheltering or in service access to a Domestic Violence Program.  The cost to potential clients of being housed or otherwise served in alternate accessible facilities shall not exceed any costs normally attributed to clients of San Juan County, New Mexico’s Domestic Violence Programs.
    5. San Juan County, New Mexico shall implement written procedures and modify, as appropriate, eligibility criteria, to ensure that no person with a disability is turned away from a shelter or otherwise denied the opportunity to benefit from the services of San Juan County, New Mexico’s Domestic Violence Programs on the basis of disability.
    6. To the extent San Juan County, New Mexico owns or operates domestic violence shelters, it shall implement written procedures to ensure that people with disabilities who use service animals are not denied or discouraged from participating in Domestic Violence Programs, are able to be housed and served in an integrated environment, and are not separated from their service animals while participating in San Juan County, New Mexico’s Domestic Violence Programs even if pets are normally not permitted in the facilities where such programs are conducted.  The procedures will not unnecessarily segregate people who use service animals from others but may take into account the potential presence of people who, for safety or health reasons, should not be in contact with certain types of animals.  If San Juan County, New Mexico’s Domestic Violence Programs require clients to make any payments for shelter or other services they provide, clients shall not be required to make additional payments because they or their family members use service animals. 
    7. San Juan County, New Mexico shall implement written procedures to ensure that reasonable modifications are made to San Juan County, New Mexico’s Domestic Violence Programs when necessary for a client or family member with a disability to participate in such programs, unless doing so would fundamentally alter the nature of the program.

  2. If San Juan County, New Mexico contracts with another entity to provide Domestic Violence Programs, it will ensure that the other entity complies with the preceding provisions on its behalf.  If that entity will not comply with the preceding provisions, San Juan County, New Mexico will nonetheless take all necessary steps to ensure that its program is accessible to people with disabilities.

  3. Some of San Juan County, New Mexico's shelters may be owned or operated by other public entities subject to title II or by public accommodations subject to title III and, as such, would be subject to the obligation to provide program access or remove barriers to accessibility under the ADA.  This Agreement does not limit such future enforcement action against the owners or operators of these facilities by any person or entity, including the Department.
  4. This Agreement shall not be construed to require San Juan County, New Mexico to divulge confidential information relating to the location or existence of any Domestic Violence Programs, beyond what is otherwise required by applicable law or what is necessary for the Department to effectively enforce this Agreement.

IV. MISCELLANEOUS PROVISIONS

  1. Except as otherwise specified in this Agreement, six (6) months after the effective date of this Agreement and annually thereafter until it expires, San Juan County, New Mexico will submit written reports to the United States summarizing its actions pursuant to this Agreement. Reports will include reports with certifications from the ILA, photographs showing measurements, architectural plans, notices published in the newspaper, and copies of adopted policies, among other things.
  2. Throughout the term of this Agreement, consistent with 28 C.F.R. § 35.133(a), San Juan County, New Mexico will maintain the accessibility of its programs, activities, services, facilities, and equipment, including routinely testing accessibility equipment and routinely auditing the accessibility of its programs and facilities. This provision, however, does not prohibit isolated or temporary interruptions in service or access due to maintenance or repairs. 28 C.F.R. § 35.133(b).
  3. Within six (6) months of the effective date of this Agreement, San Juan County, New Mexico will submit for pre-approval by the United States a proposed training program, lasting at least half a day, on the requirements of the ADA and appropriate ways of serving people with disabilities. The submission will include a description of the training, the agenda, any handouts, and the name, title, and address of the trainer.
  4. Within one (1) year of the effective date of this Agreement and annually thereafter, after approval of the training program by the United States, all San Juan County, New Mexico employees who have direct contact with members of the public will be trained for at least a half day on the requirements of the ADA and appropriate ways of serving people with disabilities. Within thirty (30) days after each training San Juan County, New Mexico will submit to the United States the list of employees trained.

V. IMPLEMENTATION AND ENFORCEMENT

  1. San Juan County, New Mexico may seek to modify this Agreement because of changed conditions making performance impossible by notifying the United States in writing, setting forth the modification and the facts to support it. Until the United States agrees to the modification in writing, no modification will take effect. The United States' agreement will not be unreasonably withheld.
  2. The United States may review compliance with this Agreement at any time. San Juan County, New Mexico will cooperate with the United States. If the United States believes that San Juan County, New Mexico has failed to comply with this Agreement, then the United States will notify San Juan County, New Mexico in writing. If, after 30 days of providing San Juan County, New Mexico with written notice of non-compliance, the United States determines that San Juan County, New Mexico has failed to come into compliance, the United States may institute a civil action in federal district court to enforce the terms of this Agreement and may take appropriate steps to enforce title II and section 504 of the Rehabilitation Act.
  3. It is a violation of this Agreement for San Juan County, New Mexico to fail to comply in a timely manner with any of the requirements of this Agreement.
  4. Failure by the United States to enforce any provision of this Agreement is not a waiver of the United States' right to enforce any provisions of this Agreement.
  5. This Agreement is a public document. San Juan County, New Mexico will provide a copy of this Agreement to any person, upon request.

    This Agreement (including its Attachments) is the entire agreement between the parties on the matters raised herein, and no other statement, promise, or agreement, either written or oral, made by either party will be enforceable. This Agreement does not remedy any other potential violations of the ADA or other federal law. This Agreement does not relieve San Juan County, New Mexico of its continuing obligation to comply with all aspects of the ADA and section 504 of the Rehabilitation Act.

  6. This Agreement will remain in effect for three (3) years.
  7. The person signing for San Juan County, New Mexico represents that he or she is authorized to bind San Juan County, New Mexico to this Agreement.
  8. The effective date of this Agreement is the date of the last signature below.

For San Juan County, New Mexico:

 

Chairman of the Board of County Commissioners of San Juan County, New Mexico

 

By: /s/ Keith Johns
Keith Johns, Chairman

 

 

 

  Date: 9/15/15 

For the United States:

Vanita Gupta
Principal Deputy Assistant Attorney General for Civil Rights
EVE L. HILL
Deputy Assistant Attorney General

REBECCA B. BOND, Chief
KEVIN J. KIJEWSKI, Deputy Chief

By: /s/ Paula N. Rubin                     
PAULA N. RUBIN, Trial Attorney
Disability Rights Section - NYA
Civil Rights Division
U.S. Department of Justice
950 Pennsylvania Avenue, N.W.
Washington, DC 20530
(202) 307-0663
(202) 514-7821 (fax)

  Date: 9/28/15 

1  Section 35.104 defines the 2010 ADA Standards as the requirements set forth in appendices B and D to 36 C.F.R. part 1191 and the requirements contained in subpart D of 28 C.F.R. part 36.

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