SETTLEMENT AGREEMENT
UNDER THE AMERICANS WITH DISABILITIES ACT OF 1990
BETWEEN THE UNITED STATES OF AMERICA,
AND HOLY SPIRIT TOURS AND CHARTERS, INC.

1. The parties to this Settlement Agreement ("Agreement") are the United States of America and Holy Spirit Tours, Inc. ("Holy Spirit Tours").
2. This matter was initiated by a compliance review conducted by the Federal Motor Carrier Safety Administration (FMCSA) of the United States Department of Transportation, dated March 2, 2011, of Holy Spirit Tours. The Attorney General conducted a supplemental investigation under the authority granted by Section 308(b) of the Americans with Disabilities Act ("ADA"), 42 U.S.C. § 12188(b).
3. The parties agree that it is in the parties' best interests, and the United States believes that it is in the public interest, to resolve this dispute without engaging in protracted litigation. The parties have therefore voluntarily entered into this Agreement, as follows:

   TITLE III COVERAGE AND FINDINGS

4. The Attorney General is responsible for administrating and enforcing title III of the ADA, 42 U.S.C. §§ 12181-12189, and the relevant regulations implementing title III, 28 C.F.R. pt. 36 and 49 C.F.R. pts. 37 and 38.
5. Holy Spirit Tours is a California corporation with its principal place of business at 5357 Valley Blvd., Los Angeles, California 90032.
6. Holy Spirit Tours is a private fixed route transportation service that operates an over-the-road-bus ("OTRB") fixed route service along dedicated routes. Holy Spirit Tours is an operator of a fixed route system within the meaning of 42 U.S.C. § 12181(4) and 49 C.F.R. § 37.3; an OTRB operator within the meaning of 42 U.S.C. § 12181(5) and 49 C.F.R. § 37.3; and a Class II motor carrier within the meaning of 49 C.F.R. § 369.3.
7. No vehicle in Holy Spirit Tours' fleet of fourteen OTRBs is accessible to individuals who use wheelchairs.
8. Holy Spirit Tours has no agreement with an alternative carrier to arrange for accessible service with advance notice of 48 hours or more.
9. Holy Spirit Tours does not have a training program that complies with 49 C.F.R. § 37.173.
10. Holy Spirit Tours failed to submit required annual reports to the FMCSA.

    ACTIONS TO BE TAKEN BY HOLY SPIRIT TOURS

11. Holy Spirit Tours shall not exclude persons with disabilities from participation in or deny them the benefits of specified public transportation services in violation of section 304 of the ADA, 42 U.S.C. § 12184, 28 C.F.R. pt. 36 and 49 C.F.R. pts. 37 and 38.
12. Holy Spirit Tours shall comply with all applicable requirements of accessible service and operations, including those contained in title III of the ADA, 42 U.S.C. §§ 12181-12189, and the relevant regulations implementing title III, 28 C.F.R. pt. 36 and 49 C.F.R. pts. 37 and 38.
13. Within 60 days of the effective date of this Agreement, Holy Spirit Tours shall draft written policies and procedures, to be approved by the United States, that specify the procedures by which Holy Spirit Tours will ensure that persons with disabilities receive accessible transportation on the day and at the time and place requested. Such policies and procedures shall provide that Holy Spirit Tours will accommodate all requests for accessible service made with advance notice of 48 hours or more and that Holy Spirit Tours will attempt to accommodate any such requests on shorter notice. Such policies and procedures shall identify the Holy Spirit Tours employees (with their job titles) responsible for implementing those procedures and specify the procedures for documenting and handling accessibility-related complaints.
14. Within 60 days of the date of this Agreement, Holy Spirit Tours shall provide the United States with a copy of its written agreement with an alternative carrier specifying the arrangement for accessible service to be provided with advance notice of 48 hours or more.
15. Within 60 days of the date of this Agreement, Holy Spirit Tours shall draft a Service Request Form that is modeled on the provisions of 49 C.F.R. pt. 37, Subpart H, Appendix A, and distribute those forms to all employees and contractors who are responsible for handling requests for accessible transportation. Holy Spirit Tours, its employees, and its contractors shall use the Service Request Form to record all requests for accessible transportation service. Holy Spirit Tours shall ensure that a copy of every Service Request Form is maintained for review by FMCSA and counsel for the United States.
16. Within 90 days of the effective date of this Agreement, Holy Spirit Tours shall train all employees and contractors about the requirements of the ADA and how they apply to Holy Spirit Tours, including the policies, practices, and procedures to be adopted as the result of this Agreement, and shall provide the same training to employees and contractors within 30 days of hiring. Holy Spirit Tours shall maintain records relating to all the trainings conducted pursuant to this paragraph, including the date and time the training occurred, the name of the individuals who attended such training, and the topics covered. Such documents shall be furnished to counsel for the United States upon request.
17. Within 60 days of the effective date of this Agreement, Holy Spirit Tours shall post a notice on any website it operates, at any stations and pick-up locations it controls, and in any promotional materials and brochures it provides to the public, indicating its obligation to provide accessible transportation to persons with disabilities, how to reserve accessible transportation, and that it does not discriminate on the basis of disability in the provision of its transportation services. The notices shall be reviewed in advance by the United States and posted for the duration of the Agreement.
18. Holy Spirit Tours agrees that all training manuals or written materials dealing with policies and practices related to accessibility used, revised, or created after the effective date of this Agreement shall be consistent with the provisions of this Agreement.
19. Holy Spirit Tours shall report to the United States on its progress in implementing this Agreement 90 days from the effective date of this Agreement, and will notify the United States as soon as it has completed the actions described in paragraphs 13-17.

    IMPLEMENTATION

20. In consideration of the Agreement, the United States will refrain from undertaking further action relating to this investigation or from filing a civil action alleging discrimination based on the facts set forth above, except as provided in paragraph 21 below.
21. The United States may review compliance with this Agreement or title III of the ADA at any time. If the United States believes that this Agreement or any portion of it has been violated, it will raise its concerns with Holy Spirit Tours, and the parties will attempt to resolve the concerns in good faith. If the United States is unable to reach a satisfactory resolution of the issue or issues raised within 30 days of the date it provides notice to Holy Spirit Tours, it may institute a civil action in the appropriate U.S. District Court to enforce this Agreement or title III of the ADA.
22. Failure by the United States to enforce this entire Agreement or any of its provisions shall not be construed as a waiver of its right to do so with regard to other provisions of this Agreement.
23. This Agreement shall be binding on Holy Spirit Tours, including all principals, agents, executors, administrators, representatives, employees, successors in interest, beneficiaries and assigns. In the event that Holy Spirit Tours seeks to sell, transfer, or assign all or part of its interest during the term of this Agreement, as a condition of sale, transfer, or assignment, Holy Spirit Tours shall obtain the written accession of the successor or assignee to any obligation remaining under this Agreement for the remaining term of this Agreement.
24. A signatory to this document in a representative capacity for either party represents that he or she is authorized to bind that party to this Agreement.
25. This Agreement constitutes the entire agreement between the United States and Holy Spirit Tours on the matters raised herein and no other statement, promise or agreement, either written or oral, made by any party or agents of any party, that is not contained in this written Agreement, including its attachments, shall be enforceable.
26. This Agreement is not intended to remedy any other potential violations of the ADA or any other law that is not specifically addressed in this Agreement. Nothing in this Agreement changes Holy Spirit Tours' obligation to otherwise comply with the requirements of the ADA.