In front of a grocery store with four steps up to the entrance, a customer in a wheelchair is handing money to a clerk who is holding a bag of groceries.Reaching Out to Customers With Disabilities: lesson 5 Providing Access When Removing Barriers Is Not Readily Achievable

More about alternative access

Definition of readily achievable

Regulatory provisions

Summary of Lesson Five

When barrier removal is not readily achievable, the ADA expects businesses to offer their goods and services to people with disabilities in other ways that are readily achievable.

Businesses may not charge people with disabilities higher prices to cover the costs of providing service in other ways.

Questions

1. Have you ever had a customer with a disability ask you to provide service in some alternative way, because of barriers in your place of business?

2. What are some alternative ways to provide service to a customer with a disability that would be feasible in your setting?

3. Have you told your staff what to do if a customer with a disability needs to be served in an alternative way because of barriers at your business?






< Previous | 1 | 2 | Next Lesson >


Examples

curbside service

In front of a grocery store with four steps up to the entrance, a customer using a wheelchair is handing money to a clerk who is holding a bag of groceries.

retrieval of inaccessible merchandise

In a clothes shop with some merchandise located on a mezzanine that is up a flight of stairs, a sales clerk is bringing an item down from the mezzanine for a customer who uses a wheelchair.

home delivery

A restaurant provides home delivery to a family who is not able to eat in the restaurant due to barriers.
horizontal divider
corner graphic
Lessons: Introduction | 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10