U.S. Department of Justice
Civil Rights Division
Disability Rights Section

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ADA Mediation Program

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Resolving ADA Complaints Through Mediation: An Overview

About Us

Mediation and the ADA

Why Consider Mediation?


There is no cost to either party to participate in mediation.  It is not necessary for parties to have a lawyer to participate in mediation.


Mediation allows the parties, not a judge or the mediator, to control the outcomes of their dispute.  Parties work together, and there is room to negotiate the terms of the agreement and the timeline for implementation.  The matter is not closed until the parties verify that all of the terms of the agreement have been implemented.  Either party can withdraw from mediation at any time.


Conversations and materials produced during the mediation sessions are confidential.


Mediation is scheduled promptly as opposed to investigations or court cases which can take months or years.

Preserves Relationships

The cooperative, voluntary approach can preserve relationships between parties and produce win-win results.


The Program has successfully resolved thousands of ADA disputes resulting in increased access for people with disabilities and has saved businesses and State and local governments time and money.

More Information

For more information about the ADA Mediation Program, visit our website at: http://www.ada.gov/mediate.htm

For more information about the ADA, please visit archive.ada.gov or call our toll-free number.

ADA Website - www.ADA.gov

To receive e-mail notifications when new ADA information is available, visit the ADA Website and click on the link near the bottom of the right-hand column.

ADA Information Line

800-514-0301 (Voice) and 833-610-1264 (TTY)

Call M-W, F 9:30 a.m. – 5:30 p.m.,Th 12:30 p.m. – 5:30 p.m. (Eastern Time) to speak with an ADA Specialist (calls are confidential) or call 24 hours a day to order publications by mail. For people with disabilities, this publication is available in alternate formats.

The Americans with Disabilities Act authorizes the Department of Justice (the Department) to provide technical assistance to individuals and entities that have rights or responsibilities under the Act. This document provides informal guidance to assist you in understanding the ADA and the Department's regulations.

This guidance document is not intended to be a final agency action, has no legally binding effect, and may be rescinded or modified in the Department's complete discretion, in accordance with applicable laws. The Department's guidance documents, including this guidance, do not establish legally enforceable responsibilities beyond what is required by the terms of the applicable statutes, regulations, or binding judicial precedent.


Duplication of this document is encouraged.
September 2016


Resolving ADA Complaints Through Mediation: An Overview (PDF)

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