U.S. Department of Justice
Civil Rights Division
Disability Rights Section

Enforcing the ADA

A Status Report from the Department of Justice
(July-September 1996)

This Status Report covers the ADA activities of the Department of Justice during the third quarter (July to September) of 1996. This report, previous status reports, and a wide range of other ADA information are now available through the Department's ADA Home Page on the World Wide Web (see page 11). The symbol (**) indicates that more information about a settlement agreement is available on the ADA Home Page.

1996, Issue 3

ADA Litigation
Formal Settlement Agreements
Other Settlements
Technical Assistance
Other Sources of ADA Information
How to File Complaints

The Americans with Disabilities Act (ADA) is a comprehensive civil rights law for people with disabilities. The Department of Justice enforces the ADA's requirements in three areas -

Title I: Employment practices by units of State and local government

Title II: Programs, services, and activities of State and local government

Title III: Public accommodations and commercial facilities

I. Enforcement

Through lawsuits and both formal and informal settlement agreements, the Department has achieved greater access for individuals with disabilities in hundreds of cases. Under general rules governing lawsuits brought by the Federal Government, the Department of Justice may not file a lawsuit unless it has first unsuccessfully attempted to settle the dispute through negotiations.

A. Litigation

The Department may file lawsuits in Federal court to enforce the ADA and may obtain court orders including compensatory damages and back pay to remedy discrimination. Under title III the Department may also obtain civil penalties of up to $50,000 for the first violation and $100,000 for any subsequent violation.

1. Decisions

Court Declines to Rule on Constitutionality of Title I -- The U.S. District Court for the Southern District of Alabama granted summary judgment for the defendant in Lancaster v. City of Mobile without reaching constitutional issues. The Department of Justice had intervened and filed a brief to defend the constitutionality of title I after the court raised the issue. Plaintiff, who cannot read or write due to a learning disability, applied for a position as an automotive body and paint mechanic at the municipal garage and was rejected. He was certified and ranked the most qualified of three candidates before taking a written exam, the final step of the application process. The court found that although defendant had some information about plaintiff's learning disability, it was not specific enough to put the employer on notice of its obligations under the ADA.

State Prisons are Covered by the ADA -- A Federal court in California has ruled in Armstrong v. Wilson that State prisons are subject to the nondiscrimination requirements of title II of the ADA. The State argued, in this suit brought by a class of inmates with disabilities, that the plain language of the ADA was not specific enough to cover prisons, and that Congress lacked constitutional authority to impose ADA coverage on prisons. The Department of Justice challenged these arguments in an amicus brief. The U.S. District Court for the Northern District of California rejected the State's views and ruled in favor of coverage. The case is now on appeal.

Architects Dismissed from Arena Suit -- A Federal district court in Washington, D.C., ruled that title III of the ADA does not cover architects who design a new building in violation of the ADA's Standards for Accessible Design. The court granted a motion by Ellerbe Becket, Inc., the nation's largest architectural firm, to dismiss it from Paralyzed Veterans of America v. Ellerbe Becket Architects & Engineers, P.C. The suit alleges that the new MCI Center, an indoor basketball and hockey arena now under construction in downtown Washington, was designed with wheelchair seating locations that will not allow wheelchair users to see the floor or ice when other spectators stand in front of them. The Department of Justice argued in an amicus brief that architects, in addition to owners and developers, may be held liable for violations of the ADA Standards for Accessible Design. The court disagreed, holding that the ADA covered only those ultimately responsible for the design and construction of new facilities. The Department believes that the court's ruling on architect liability is incorrect and will continue to press the issue in other courts. The suit against the owners continues.

Court Gives Green Light to Days Inn Litigation -- The U.S. District Court for the Western District of Texas refused to stop five hotel lawsuits filed by the Department of Justice. These suits allege violations of the ADA's new construction requirements by the national franchisor of the Days Inn hotel chain and the owners, architects, and contractors of five Days Inn hotels in Willows, California; Wall, South Dakota; Champaign, Illinois; Evansville, Indiana; and Hazard, Kentucky. Days Inns of America sued the Department of Justice seeking an order preventing the Attorney General from continuing to enforce ADA requirements against the franchisor. Days Inns of America has not appealed the dismissal of the suit and the five cases are going forward (see below -- More Days Inn Suits Settled).

Fifth Circuit Finds Firefighting is not a "Class of Jobs" -- The United States Court of Appeals for the Fifth Circuit ruled that an applicant who was rejected for a firefighter position because of his mild hemophilia was not a person with a disability. He was not, according to the court, regarded as substantially limited in the major life activity of working, because he failed to show that the City of Bossier, Louisiana, regarded him as unable to perform either a class of jobs or a wide range of jobs in various classes. The court disagreed with the Department's amicus brief and held that firefighting is too narrow a field to make up a class of jobs, even when associated positions such as paramedics are included in the class.

2. New lawsuits

The Department initiated or intervened in the following lawsuits.

Title II

Crowder v. Kitagawa -- The Department of Justice intervened in Crowder v. Kitagawa, a suit challenging Hawaii's failure to exempt guide dogs used by individuals who are blind or visually impaired from the State's four-month quarantine on all carnivores entering the State. The Department believes that title II of the ADA requires Hawaii to make reasonable modifications to its system of rabies prevention to avoid discrimination against individuals with disabilities. The U.S. Court of Appeals for the Ninth Circuit ruled, as the Department argued in an amicus brief, that the quarantine program is subject to title II and sent the case back to the Federal district court in Hawaii. The district court must now determine whether a vaccine-based program for guide dogs, proposed as an alternative to the quarantine by the private plaintiffs, is a reasonable modification to Hawaii's quarantine policy that would not fundamentally alter Hawaii's objective of maintaining a rabies-free status.

3. Consent decrees

Some litigation is resolved at the time the suit is filed or afterwards by means of a negotiated consent decree. Consent decrees are monitored and enforced by the Federal court in which they are entered.

Title III

More Days Inn Suits Settled
-- The Department reached agreements in four more cases involving hotels of the Days Inns of America chain. Court orders were entered in suits against the owner and architect of the Champaign, Illinois, Days Inn and the owners of the Elberton, Georgia, and Evansville, Indiana, Days Inns resolving violations of ADA new construction requirements. In addition, the owner and architect of the Fort Stockton, Texas, Days Inn agreed to correct new construction violations in a settlement agreement. Violations included, for example, failure to provide accessible parking, accessible public areas including restrooms, accessible paths of travel to and from public areas and guest rooms, and accessible guest rooms. The Department is still pursuing cases against the franchisor Days Inns of America and Hospitality Franchise Systems regarding the Days Inn hotels at Willows, California; Wall, South Dakota; Champaign, Illinois; Evansville, Indiana; and Hazard, Kentucky. These cases are also continuing with the owner, architect and contractor of the hotel in Wall, South Dakota; and with the architects of the hotels in Evansville, Indiana, and Willows, California.

United States v. Wynock -- The Department resolved by consent decree a lawsuit challenging the outright exclusion of people with disabilities from a motel in South Carolina. The Ocean Plaza Motel in Myrtle Beach refused to rent a room to a group of two teenagers and their mothers because the two teenagers have cerebral palsy and use wheelchairs. Under the consent decree, the owner and operators agreed to implement and post a formal written policy that the motel will not deny persons with disabilities the services, facilities and accommodations of the motel; will train its employees in the equal and dignified treatment of guests with disabilities; remove architectural barriers at the motel over a two-year period, where such removal is readily achievable; pay $92,000 plus interest to the complainants over the two-year period; and pay civil penalties of $5,000 to the U.S. Treasury.

4. Amicus Briefs

The Department files briefs in selected ADA cases in which it is not a party in order to guide courts in interpreting the ADA.

Title II

Title II Coverage of State Prisons -- The Department filed amicus briefs in two cases in the U.S. District Court for the Middle District of Georgia, Cason v. Seckinger and Westcott v. Garner, arguing in favor of title II coverage of State prisons. Despite the broad language of the statute, Georgia has argued that Congress did not state its intention to cover State prisons clearly enough, given that, in its view, prisons are a core State function. The Department's briefs argue that the statute and the legislative and regulatory history clearly indicate that the ADA was intended to reach the operations of all public entities, including State prisons.

Title III

Abbott v. Bragdon -- The Department is opposing an appeal by a dentist in Bangor, Maine, from a Federal district court ruling that he violated title III of the ADA by refusing to provide routine dental care to a patient because of her HIV-positive status. In an amicus brief filed in the U.S. Court of Appeals for the First Circuit, the Department argued that people with HIV are individuals with disabilities under the ADA and that routine dental care can be provided to them without posing a direct threat to health or safety.

B. Formal Settlement Agreements

The Department sometimes resolves cases without filing a lawsuit by means of formal written settlement agreements.

Title I

Decatur, Illinois -- An Illinois park district has agreed to pay $17,500 in damages for firing a restaurant waiter allegedly because he had AIDS. The settlement also requires the Decatur Park District to sponsor a training program for employees in all food service facilities it owns or operates, including the Decatur Main Hangar Restaurant. The training program will include discussion of HIV/AIDS transmission, with an emphasis on the food and beverage industry; general HIV/AIDS sensitivity and awareness training; and an explanation of the requirements of the ADA with respect to individuals with HIV/AIDS. Further, the settlement requires the Decatur Park District to publish in all its employee handbooks and personnel manuals a policy of nondiscrimination toward individuals who are HIV-positive or who have AIDS.

Sacramento, California -- The California Employment Development Department agreed to offer a job as an employment program representative and to pay $60,000 in compensatory damages to a disabled veteran who allegedly was denied a job because of his physical impairments. The job application form required the applicant to indicate whether he had been treated for certain medical conditions. The agency also requested and received information from the applicant's doctor about his physical impairments and treatment for depression. In addition to the relief provided to the complainant, the State agency also agreed that it will not discriminate in violation of the ADA on the basis of disability, including mental impairments such as depression, or physical impairments, against a qualified individual with a disability, and it will not make medical inquiries of an applicant prior to extending a conditional offer of employment.

Title II

Liberty, New York -- In order to facilitate write-in voting, the Liberty Central School District agreed to provide paper ballots for all future school district elections and to provide notice of their availability. The agreement resolved a complaint alleging that the machine voting system in use prevented some individuals with mobility and manual dexterity impairments from casting write-in votes in a school board election.

Chester County, Pennsylvania -- The Chester County Prison located in West Chester, Pennsylvania, agreed to ensure effective communication with inmates who are deaf or hard of hearing and to post signage clearly marking an accessible route to the prison's visiting room. The agreement resolved a complaint alleging that the prison failed to furnish necessary auxiliary aids during individual and group counseling sessions and disciplinary hearings. The prison also allegedly failed to provide an accessible route for complainant's mother, who has a mobility impairment, to reach the prison's visiting room.

Town of Lloyd, New York -- The Justice Court for the Town of Lloyd, New York, agreed to establish a policy ensuring effective communication in court proceedings, including the provision of qualified interpreters upon reasonable notice. This agreement resolves a complaint alleging that the court failed to ensure effective communication with an individual who requested an oral interpreter in order to attend the trial of a friend.

Title III

** KinderCare Learning Centers, Inc., Columbus, Ohio -- The Department reached an agreement with KinderCare, the nation's largest proprietary child care provider, that will allow children with diabetes to enroll at any of KinderCare's 1100 centers nationwide. The agreement, which serves as a model for the child care industry throughout the country, requires KinderCare to perform finger-prick tests at the request of parents in order to monitor the blood sugar level of their children and to take appropriate action. It does not require that KinderCare administer insulin injections. KinderCare also agreed to engage in a three-year ADA training initiative for its employees and to appoint a disability services coordinator. The agreement resolves a Department of Justice investigation and a private lawsuit brought by the American Diabetes Association, its Ohio affiliate, and the next friend of Jesi Stuthard. Jesi had been denied the opportunity to attend a KinderCare Learning Center near Columbus, Ohio, because of his diabetes and KinderCare's refusal to perform glucose monitoring.

** Movie Theater Chain Agrees to Nationwide Settlement -- Cineplex Odeon Corporation, one of the nation's largest operators of motion picture theaters, agreed to increase significantly the number of receivers it provides for assistive listening systems in its more than 800 motion picture theater auditoriums throughout the United States. Prior to this model agreement, Cineplex provided four receivers for each auditorium, regardless of its size. The company will now provide receivers at the rate of two percent of seats in all auditoriums that opened prior to January 26, 1993. It will also provide receivers at a rate of four percent of seats in all auditoriums where audio-amplification systems have been replaced since January 26, 1992, in order to comply with ADA provisions governing alterations to existing places of public accommodation. (The company already provides receivers at the rate of four percent of seats in new theaters, in strict compliance with the ADA Standards for Accessible Design.) Cineplex Odeon also agreed to provide one neck loop per screen in theaters with six or fewer screens and one for every two screens in theaters with more than six screens. Neck loops facilitate the use of assistive listening systems by people who use hearing aids. Additionally, the company will monitor use of assistive listening systems at all theaters and purchase additional receivers where necessary to meet additional demand, even at theaters where receivers will be provided at the rate of four percent of seats.

The agreement also contains strong provisions requiring maintenance, advertisement, and promotion of the use of assistive listening systems. Cineplex will ensure that employees at all theaters know where receivers are located and how they work in order to respond to customer questions, test systems periodically, and ensure prompt repair of equipment. The company will promote the use of assistive listening systems at its theaters by developing a brochure to be distributed to audiologists in all of the areas of the country where it has theaters, by advertising the availability of systems in newspapers and on pre-recorded telephone announcements for every theater, and, beginning January 1, 1997, by displaying an on-screen announcement prior to every feature film shown at a Cineplex Odeon theater indicating that assistive listening systems are available.

** Marriott International, Inc., Bethesda, Maryland -- The Department entered into a settlement agreement with Marriott International, Inc., establishing policies for reserving accessible rooms at all of its Courtyard by Marriott facilities throughout the country. This agreement serves as a standard for the hotel industry nationwide. Marriott will ensure that accessible rooms will not be reserved for nondisabled persons unless all other rooms in a facility have been reserved and only accessible rooms are left, and that the central reservations office will be able to guarantee accessible rooms for any Courtyard hotel at a customer's request, provided such rooms are available. It also requires that Marriott's Guest Relations Office maintain a list of accessible rooms at all Courtyard hotels and keep the list updated, and that employees at all Courtyard facilities receive training on the obligations of places of lodging under the ADA. Additionally, Marriott will undertake substantial barrier removal in the parking area, two public restrooms, and guest rooms of a Memphis, Tennessee, Courtyard by Marriott facility that was the subject of a specific complaint, and will purchase equipment to make five additional rooms at that facility accessible to persons with hearing impairments. The complainant alleged that although he and his wife, who has a disability and uses a wheelchair, were guaranteed an accessible room at the facility, they were assigned to an inaccessible room, and staff at the facility did not offer them adequate assistance with finding suitable accommodations elsewhere. Marriott will pay the complainants $10,000 in compensatory damages and will pay civil penalties of $7,500.

Comfort Inn, Lake Buena Vista, Florida -- The Comfort Inn of Lake Buena Vista, Florida (located near Walt Disney World) -- one of the nation's largest Comfort Inns with 640 guest rooms, a restaurant, and two swimming pools -- has agreed to undertake a wide range of barrier removal measures to ensure accessibility. The hotel will provide 19 fully accessible guest rooms with accessible bathrooms, including six bathrooms with roll-in showers, as well as 13 additional rooms equipped for persons with hearing impairments. The hotel will also repair four recently modified "accessible" guestrooms to reposition the toilets, lavatories, clothes rod, and door sign to make them accessible; insulate the hot water pipes and provide accessible door hardware; take measures to ensure that its parking lots, lobby, lobby restrooms and common use areas are accessible; modify drinking fountains; ensure that there is at least one accessible elevator at each bank; and provide lifts to enable individuals with mobility impairments to use its swimming pools.

C. Other Settlements

The Department resolves numerous cases without litigation or a formal settlement agreement. In some instances, the public accommodation, commercial facility, or State or local government promptly agrees to take the necessary actions to achieve compliance. In others, extensive negotiations are required. Following are some examples of what has been accomplished through informal settlements.

Title II

A large California city's municipal court system agreed to improve and better publicize its procedures for requesting and providing auxiliary aids to ensure effective communication with individuals who are deaf or hard of hearing.

A large town in Massachusetts agreed to install Braille signage and widen an access aisle at its community center.

A West Virginia county chose to provide program accessibility at its courthouse by creating an accessible parking space, and by installing a ramp leading from the street level to the first floor and an elevator to provide access to the second floor and the basement.

Title III

A nationwide rental car company modified its policies to allow customers who do not drive due to a disability, but who are accompanied by licensed drivers, to have primary financial responsibility for vehicle rentals.

Two chain grocery stores in a western North Carolina town created accessible checkout aisles and agreed to keep these aisles open whenever the store is open.

A restaurant in Ft. Lauderdale, Florida, agreed to make its restrooms accessible.

II. Mediation

Through a technical assistance grant from the Department, the Key Bridge Foundation is accepting referrals of complaints under titles II and III for mediation by professional mediators trained in the legal requirements of the ADA. Approximately 80 percent of the cases in which mediation has been completed have been successfully resolved. Following are recent examples of results reached through mediation.

An Arizona clothing shop agreed to renovate a fitting room to make it wheelchair accessible and to give the complainant a $300 gift certificate.

A Michigan bowling center agreed to install a platform and ramp to one of its bowling lanes within one month. The center also renovated its entire second floor to make it accessible and added accessible parking spaces.

An Ohio shopping mall and movie theater agreed to make renovations to provide accessible restrooms, parking, and movie theaters within 3 months. Three of the five movie theaters will be made accessible and movies will be rotated between theaters so all movies will be shown in the accessible theaters. In addition, the theater will provide accessibility symbols in its advertisements to show which movies are in the accessible theaters.

A private Virginia preschool agreed to hire a specialist to educate staff about behavior modification techniques to be used with children with behavioral disabilities and to have an ADA specialist educate staff about the requirements of the ADA. The preschool also agreed to formulate a new policy to address problems identified by parents of children with disabilities and to make a $150 donation every year for five years to an advocacy training center for parents of children with disabilities.

A Connecticut grocery store agreed to add four accessible parking spaces, two of which will be van accessible.

An Illinois doctor agreed to install a permanent ramp to provide access to the office, to add an accessible parking space, and to install grab bars in the restrooms.

A Maryland doctor who had refused to pay for a qualified sign language interpreter for a patient's office visit agreed to institute a policy for hiring interpreters and notifying deaf patients that sign language interpretation will be provided on request at no cost to deaf patients. The doctor also agreed to train office staff about effective communication with patients with hearing impairments and to pay the complainant $300.

A Florida professional building agreed to make renovations to provide accessibility, to provide accessible parking, and to install an accessible unisex restroom.

A Colorado restaurant agreed to provide accessible parking spaces, to install an accessible unisex restroom, and to educate staff regarding appropriate service to people with disabilities.

A New York dance club agreed to institute a policy to accommodate people with disabilities when they call to make arrangements to attend functions and to review all future contracts with performers to ensure that performers do not interfere with accessibility. The club also agreed to identify barriers and remove them if readily achievable, to provide four complimentary tickets to the complainant for any performance the complainant chooses and to make a substantial compensatory payment to the complainant.

In a title II dispute in Michigan, a town clerk and town treasurer who were operating out of their homes agreed to move their offices to a new town hall that is fully accessible.
Want to Resolve Your ADA Complaint? Consider Mediation -- As part of its responsibilities under the Department's mediation grant, the Key Bridge Foundation for Education and Research has produced a brochure entitled: Want to Resolve Your ADA Complaint? Consider Mediation. The brochure explains what mediation is, its advantages and disadvantages, how the process works, and how to find a qualified mediator.

The brochure is available from the ADA Information Line by calling (800)514-0301 (voice) or (800)514-0383 (TDD) and talking with an ADA Specialist.

III. Certification of State and Local Building Codes

The ADA requires that newly constructed or altered facilities comply with the ADA Standards for Accessible Design. The Justice Department is authorized to certify building codes that meet or exceed the ADA's standards. In litigation, an entity that complies with a certified code can offer that compliance as rebuttable evidence of compliance with the ADA.

In implementing its authority to certify codes, the Department works closely with State and local officials, providing extensive technical assistance to enable them to make their codes equivalent to the ADA. In addition, the Department responds to requests for review of model codes and provides informal guidance to assist private entities that develop model accessibility standards to make those standards equivalent to the ADA.

-- After public hearings in Austin, Texas, and Washington, D.C., the Department certified that the Texas Accessibility Standards meet or exceed the requirements of title III of the ADA. Texas is the second state to receive ADA certification of its accessibility code.

New York City -- The Department provided technical assistance to the New York City Department of Buildings on proposed amendments to the New York City Building code.

Maryland -- The State of Maryland requested that the Department certify the Maryland Accessibility Code. Maryland is the twelfth jurisdiction to request certification of a building code, along with Washington, New York City, New Mexico, Utah, Florida, Texas, Maine, Minnesota, New Jersey, the County of Hawaii, and the Village of Oak Park, Illinois.
Children's Design Standards Proposed -- Accessibility requirements for features of a building or facility designed for children were proposed jointly by the Access Board and the Department of Justice on July 22, 1996, in the Federal Register.

Agencies Extend Detectable Warnings Suspension -- The suspension of the detectable warnings requirement at curb ramps, hazardous vehicular areas, and reflecting pools has been extended for two years until July 26, 1998, pending the Access Board's comprehensive review of the ADA Accessibility Guidelines. The notice of the extension was published jointly by the Access Board, the Department of Transportation, and the Department of Justice in the Federal Register on July 29, 1996.

IV. Technical Assistance

The ADA requires the Department of Justice to provide technical assistance to entities and individuals with rights and responsibilities under the law. The Department encourages voluntary compliance by providing education and technical assistance to businesses, governments, and members of the general public through a variety of means. Our activities include providing direct technical assistance and guidance to the public through our ADA Information Line, developing and disseminating technical assistance materials to the public, undertaking outreach initiatives, operating an ADA technical assistance grant program, and coordinating ADA technical assistance government-wide.

ADA Technical Assistance Grants

Grants totaling $948,000 have been awarded by the Department to 14 organizations throughout the country under its 1996 ADA Technical Assistance Grant Program. Ten grantees will be awarded funds to conduct new statewide projects to educate both State and local government officials and small business owners about the ADA and the resources that already exist at the local, State, and Federal level. Six grantees will carry out projects to educate privately-owned businesses and other title III entities in the following states: Arkansas, Idaho, Maryland, Minnesota, New Mexico, and Wisconsin. Four will conduct conferences for State and local government officials in the states of Iowa, Mississippi, Utah, and Washington.

Service Animals

In cooperation with the National Association of Attorneys General the Department worked with 26 States to develop questions and answers on the rights of persons with disabilities who use service animals in places of public accommodation. Copies of Commonly Asked Questions about Service Animals in Places of Business may be obtained through the ADA Information Line or the ADA Home Page.
Access the ADA through Our ADA Home Page -- A new ADA Home Page has been created by the Department on the Internet's World Wide Web (http://www.ada.gov/index.html).

The home page provides information about:

the toll-free ADA Information Line,

the Department's ADA enforcement activities, including status reports and selected settlement agreements,

the ADA Technical Assistance Program,

certification of State and local building codes,

ADA regulations and requirements, and

the ADA Technical Assistance Grant Program.

And also, provides direct access to:

ADA regulations and technical assistance materials (which may be viewed online or downloaded for later use), and

links to the Department's press releases, Home Page, and ADA Bulletin Board, to bulletin boards of other Federal agencies, and to other Internet sites that have ADA information.

Small Business Guide

The ADA Guide for Small Businesses is a new 15-page practical guide to the ADA's requirements for small businesses with a particular focus on barrier removal in existing facilities. It also describes available tax credits and deductions. Copies are available through the ADA Information Line or the ADA Home Page.

ADA Information Line

The Department of Justice operates a toll-free ADA Information Line to provide information and publications to the public about the requirements of the ADA. Automated service, which allows callers to listen to recorded information and to order publications, is available 24 hours a day, seven days a week. ADA specialists are available on Monday, Tuesday, Wednesday and Friday from 10:00 a.m. until 6:00 p.m. and on Thursday from 1:00 p.m. until 6:00 p.m. (Eastern Time). Spanish language service is also available.

To obtain general ADA information, get answers to technical questions, order free ADA materials, or ask about filing a complaint, call:

800-514-0301 (voice)

833-610-1264 (TDD)

Publications and Documents

Copies of the Department's ADA regulations and publications, including the Technical Assistance Manuals for titles II and III, and information about the Department's technical assistance grant program, can be obtained by calling the ADA Information Line or writing to the address listed below. All materials are available in standard print as well as large print, Braille, audiotape, or computer disk for persons with disabilities.
Disability Rights Section
Civil Rights Division
U.S. Department of Justice
P. O. Box 66738
Washington, D.C. 20035-6738
Copies of the legal documents and settlement agreements mentioned in this publication can be obtained by writing to:
Freedom of Information/Privacy Act Branch
Administrative Management Section
Civil Rights Division
U.S. Department of Justice
P.O. Box 65310
Washington, D.C. 20035-5310

Fax: 202-514-6195
Currently, the FOI/PA Branch maintains approximately five thousand pages of ADA material. The records are available at a cost of $0.10 per page (first 100 pages free). Please make your requests as specific as possible in order to minimize your costs.

ADA regulations and technical assistance materials can also be downloaded from the Department's ADA Bulletin Board System (ADA-BBS) or the Internet. The ADA-BBS, which includes selected ADA documents from other agencies, can be reached by computer modem by dialing 202-514-6193 or accessed on the Internet through telnet fedworld.gov Gateway D. The ADA Home Page also provides a link to the fedworld gateway. The Department's regulations and technical assistance materials, as well as press releases on ADA cases and other issues, are available on the ADA Home Page at http://www.ada.gov/index.html

V. Other Sources of ADA Information

The Equal Employment Opportunity Commission offers technical assistance to the public concerning title I of the ADA.
For ordering documents

800-669-3362 (voice)
800-800-3302 (TDD)

For questions

800-669-4000 (voice)
800-669-6820 (TDD)
The Federal Communications Commission offers technical assistance to the public concerning title IV of the ADA.
ADA documents and general questions

202-418-0190 (voice)
202-418-2555 (TDD)

ADA legal questions

202-418-2357 (voice)
202-418-0484 (TDD)
The U.S. Department of Transportation offers technical assistance to the public concerning the public transportation provisions of title II and title III of the ADA.
ADA documents and general questions

202-366-1656 (voice/relay)

ADA legal questions

202-366-1936 (voice/relay)

Complaints and enforcement

202-366-2285 (voice)
202-366-0153 (TDD)

Project ACTION

800-659-6428 (voice/relay)
202-347-3066 (voice)
202-347-7385 (TDD)
The National Institute on Disability and Rehabilitation Research (NIDRR) of the U.S. Department of Education has funded centers in ten regions of the country to provide technical assistance to the public on the ADA.
ADA technical assistance nationwide

800-949-4232 (voice & TDD)
The U.S. Architectural and Transportation Barriers Compliance Board, or Access Board, offers technical assistance to the public on the ADA Accessibility Guidelines.
ADA documents and questions

800-872-2253 (voice)
800-993-2822 (TDD)
202-272-5434 (voice)
202-272-5449 (TDD)
The Job Accommodation Network (JAN) is a free telephone consulting service funded by the President's Committee on Employment of People with Disabilities. It provides information and advice to employers and people with disabilities on reasonable accommodation in the workplace.
Information on workplace accommodation

800-526-7234 (voice & TDD)

VI. How to File Complaints

Title I

Complaints about violations of title I (employment) by units of State and local government or by private employers should be filed with the Equal Employment Opportunity Commission. Call 800-669-4000 (voice) or 800-669-6820 (TDD) to reach the field office in your area.

Titles II and III

Complaints about violations of title II by units of State and local government or violations of title III by public accommodations and commercial facilities should be filed with -
Disability Rights Section
Civil Rights Division
U.S. Department of Justice
Post Office Box 66738
Washington, D.C. 20035-6738